SHIPPING POLICY

Thank you for shopping with RTS Gifts Emporium, including products offered under our No One Greater Than (NOGT) brand.

Many of our products are made especially for you after your order is placed. Because we work with third-party print and fulfillment partners, production locations, shipping carriers, shipping costs, and delivery times may vary by product.

SHIPPING COSTS

Shipping costs vary depending on the product, destination, fulfillment provider, and shipping method available.

Your applicable shipping charges will be displayed at checkout before you complete your purchase.

ORDER PROCESSING & PRODUCTION

Most RTS Gifts Emporium and No One Greater Than products are made to order.

Orders generally require approximately 2–5 business days for production and processing before shipment. Some products may require additional production time, particularly during holidays, sales events, or periods of high order volume.

Production times are estimates and are separate from shipping transit times.

ESTIMATED DELIVERY

After production is complete, U.S. orders will generally arrive within approximately 2–8 business days, depending on the product, fulfillment location, shipping method, and carrier.

International orders may require additional delivery time.

These delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, customs processing, or other circumstances outside our control may affect delivery.

TRACKING YOUR ORDER

When tracking information becomes available, it will be sent to the email address provided when your order was placed.

Please allow time for the carrier to update the tracking information after your shipping confirmation is received.

Orders containing multiple products may be fulfilled by different production partners. As a result, your order may arrive in more than one package and you may receive multiple tracking numbers.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your name, street address, apartment or unit number, city, state, ZIP code, and other shipping information before submitting your order.

If an incorrect or incomplete address is provided and the order has already entered production or shipped, RTS Gifts Emporium cannot guarantee that the address can be changed.

Additional production and/or shipping charges may apply if an order must be reproduced or reshipped because of an address entered incorrectly by the customer.

DELAYED OR MISSING ORDERS

If your order has not arrived within the estimated delivery period, please first review your tracking information.

If there has been no tracking movement for an extended period or you believe your package may be lost, contact us at info@rtsgiftsemporium.com with your name and order number.

We will review the order and work with the fulfillment provider and/or shipping carrier when appropriate.

Lost-package claims, replacements, refunds, or other resolutions will be handled based on the circumstances of the shipment and the applicable fulfillment provider's requirements.

TRACKING SHOWS DELIVERED BUT PACKAGE WAS NOT RECEIVED

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your property and any secure delivery locations.
• Check with household members or neighbors.
• Allow up to 1–2 business days in case the carrier marked the shipment delivered before final delivery.
• Contact the shipping carrier or local post office if necessary.

If you are still unable to locate your order, contact us at info@rtsgiftsemporium.com.

We may request documentation or a claim/reference number from the shipping carrier before approving a replacement or other resolution.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery at info@rtsgiftsemporium.com.

Please include:

• Your name
• Order number
• A description of the problem
• Clear photographs showing the item and the issue

Once the issue has been reviewed and approved, we may provide a replacement or refund at no additional cost to you.

Please do not return an item unless our customer service team specifically instructs you to do so.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country.

These charges are determined by local authorities and are generally not included in the product or shipping price unless specifically stated at checkout.

International delivery times may also be affected by customs processing.

QUESTIONS ABOUT YOUR ORDER

If you have questions about shipping or delivery, please contact:

RTS Gifts Emporium
Email: info@rtsgiftsemporium.com
Call/Text: (219) 472-9751
Customer Service Hours: 9:00 AM–5:00 PM