Refund policy
REFUND POLICY
Refunds
We do not offer refunds or replacements when customers enter the wrong shipping address.
We offer refunds if you meet the following:
(1) Items must be sent in the same condition as you received using our return label that is
provided by our customer service representatives.
(2) Email us at info@rtsgiftsemporium.com
(Name, Order Number, and any information about why you are requesting a refund).
We have a 30 day money back guarantee with a 30% restocking fee. Once everything is
complete, we will process your refund it may take 3-5 business days to process
through your bank.
Do not send your purchase back to the address from which it came.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will
reship it to you. You will need to pay a shipping and handling fee to cover the costs of
reshipping. If you choose not to have us reship the order, we will refund you, but the refund
will not include original shipping costs, priority processing, or insurance. There will be a 30%
restocking fee taken out of the refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by the postal
carrier. Sometimes they end up lost in transit. In any case, in which we do not receive the
package back, we can provide a 50% store credit towards a new item.
If you provided the correct address, we will reship the order to the same address free of
charge. If you want to change the address, you will need to pay the shipping and handling
fee.
Order Cancellation
All of our products are printed on demand, especially for each customer at the time that they
order. Because of this, we can only cancel or modify orders within the first 12 hours after
purchase. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all.
Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original
packaging. We make no guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking
number shows your order was delivered. If 60 days have gone by since your purchase was
received, unfortunately, we can’t offer you a refund or replacement.
International Shipping
Customs Duties, Taxes, and charges are not included in our base price. This is a shopper’s
responsibility as each country has different customs duties and Laws of Taxation.
For inquiries and any other concerns, you may contact us through the following
channels:
Email : info@rtsgiftsemporium.com
Call/SMS : ✆ (219) 472-9751 9 am - 5 pm
RETURN AND EXCHANGE POLICY
RETURN & EXCHANGE PROCESS FLOW
At RTS Gifts Emporium, we want you to be completely satisfied with your order.
We've created this return and exchange process to make your experience as effortless as
possible!
Unworn or unwashed merchandise can be returned or exchanged within 30 days of the
original order date if accompanied by original tags and packaging.
All online order returns, refunds, and exchanges must be made through our returns process
through our customer service team via info@rtsgiftsemporium.com or you can give us a
call or SMS at (219) 472-9751.
Please note, that any health/wellness items cannot be returned or exchanged.
HOW TO RETURN OR EXCHANGE AN ITEM
● To begin the returns process, please send an email to our customer service
support team at info@rtsgiftsemporium.com with your Name, Order Number,
Picture of the defective product/incorrect item and reason for return/refund.
● As soon as we receive the request, our customer service team will review the
order and will provide feedback within the next 24-48 hours.
● If the order qualifies as approved for return/refund, our team will send you
a return label to your email address.
● Package your return using the return label from our customer service team and
drop it off at a UPS facility. You need to use the return label sent by our customer
service team. Do not send returns to the original address.
● You will be notified when your return has been received at our warehouse. Once
received, we can do one of the following options:
● We can refund your original form of payment in 3-5 business days.
● We can send a replacement of the order and have it ready with the
next 72 hours
If your tracking number states your order was delivered, but you claim you did not receive it,
we have to rely on the tracking number. We would require you to provide a claim ID from the
local post office and validate it, as soon as the review is complete, we will send a
replacement.
We charge a 30% restocking fee for any kind of custom apparel, flags, and custom-designed
items.
Have more questions? Reach out to our Customer Support Team at (219) 472-9751 from 9am - 5pm or email info@rtsgiftsemporium.com
RETURNS AND EXCHANGE POLICY
For non-defective items and items that are received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 30% Restocking Fee.
All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.
RTS Gifts Emporium has the right to refuse returns that passed the 15 days allowed time after delivery.
For additional help please contact us at: ✆ (219) 472-9751 from 9 am - 5 pm and/or Email Us at info@rtsgiftsemporium.com.